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Ride services prepare for bumpy road created by coronavirus

Uber, Lyft fit cars with cleaning supplies, instructions to safeguard riding public

By Wesley LeBlanc wesley@opcfla.com
Posted 3/18/20

CLAY COUNTY – As the coronavirus continues to spread through the nation, ride services like Lyft and Uber are asking drivers to clean more often and stay home if they're sick.

The country has …

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Ride services prepare for bumpy road created by coronavirus

Uber, Lyft fit cars with cleaning supplies, instructions to safeguard riding public


Posted

CLAY COUNTY – As the coronavirus continues to spread through the nation, ride services like Lyft and Uber are asking drivers to clean more often and stay home if they're sick.

The country has seen a push for social distancing. And while Lyft and Uber aren’t slowing their services down during the outbreak, it is asking its drivers to take more caution moving forward with the driving jobs they take.

“The safety and well-being of everyone who uses Uber is always our priority,” Uber representatives said in a statement. “We are actively monitoring the coronavirus [COVID-19] situation and are taking steps to help keep our communities safe.”

Uber has a 24/7 team available to help public health authorities in response to the epidemic, the company says. That team will work to temporarily suspend the accounts of both riders and drivers confirmed to have the virus. Those who’ve exposed to or in contact with someone who has the virus also will have their accounts suspended.

Uber is asking drivers with the virus to self-isolate. Those that do will receive financial assistance for up to 14 days while their account is on hold. The company said its working with manufacturers and distributors to source as much cleaning supplies and disinfectants for its drivers as possible.

The company also suspended the option to carpool with other riders on Tuesday in the name of social distancing.

Lyft’s story is much of the same. The company said its partnered with EO Products to distribute over 200,000 bottles of hand sanitizers and other cleaning supplies to its drivers. This comes at no cost to the drivers. Lyft will suspend rider and driver accounts of people that test positive for the Virus. Drivers affected by a suspension will receive funds from Lyft.

“We will provide funds to drivers should they be diagnosed with COVID-19 or put under individual quarantine by a public health agency,” a Lyft representative said. “This helps support drivers financially when they can’t drive, while also protecting our riders’ health.”

“These funds will be given to affected drivers who are identified to us by public health officials or who contact our support team to self-report and provide documentation that they have been diagnosed with COVID-19 or put under individual quarantine by a public health agency. We will provide funds to affected drivers based on the rides they provided on the Lyft platform over the last four weeks.”

Clay County officials confirmed a fourth positive test for coronavirus on Tuesday.